Good afternoon everyone,
NZR has established an independent complaints management service which is designed for complaints relating to inappropriate or objectional behaviour from anyone involved in Rugby. It will allow complainants to contact an independent person who will assist them in resolving their concerns.
All complaints will go through to independent senior lawyer Steph Dyhrberg who is experienced in dispute resolution.
All calls will be handled in a private and confidential manner.
You can find out more about this here: http://nzrugby.co.nz/what-we-do/rugby-responsibility/respect-and-responsibility-review/complaints-management-service
Our current existing complaint processes (Page 12, Section 26 of the Participation Agreement) remains open, this is an additional avenue for complainants.
Thank you for your time and have a great weekend!